I'm Don't Often Thirst For Revenge
Thursday, November 29, 2007
But tonight, I'm feeling ready to make an exception.
Since 11/14/07, I've been experiencing what my web-hosting company quaintly refers to as "glitches".
I pointed out to them that a "glitch" is defined as a "minor malfunction, mishap, or technical problem", while being completely unable to access or edit your own website for seven continuous days and only intermittently being able to see your site online at all for 15 days during a critical business time might fall more into the realm of SNAFU or FUBAR .
I am not yet ready to name said web-hosting company (until I get out of their clutches and secure my refund) -- suffice it to say that I have switched web-hosts, and have spent the last week weathering that transition, which has been entirely flawless on the part of my new web-host, and incredibly frustrating on the part of my old web-host.
During the last week, I spent an average of 3 hours each day on hold for technical support to the old web-host (they decided to "improve" the service they provide for all their customers by making a major and unpredictable change in server technology, charging for things that had initially been included free in the package that I purchased, and then pretending that the problems that were happening were just tiny little mysterious "glitches", even though they were happening to so many people that the support queue usually said things like: "Welcome! You are number 235 in the queue! We apologize for any inconvenience!" ).
In fact, I think I was apologized to over 500 times this week by this company, by email, phone, or IM chat. At a certain point, apology begins not only to mean nothing, but to become infuriating -- at one point, when a tech greeted me with a cheery: "Hi! I'm Kevin! How are you today?", I responded, calmly but authentically, "Not so fucking good. My site's been inoperable for 5 days now."
He actually had the temerity to scold me for swearing. I was so busy being astounded by this that I actually stopped swearing for a minute.
For now, all is well. Sites are operational. New host is pleasant, efficient, and knowledgeable. I may actually get some posts written.
In the spirit of how I've spent the day(s) since Thanksgiving (well kind of -- except in this case, I was the "smart" one, helping talk my "tech support" through the ins and outs of their own control panel application):
I may be spotty on posting this weekend, as I am teaching a two-day workshop -- then again, I may have lots to say.
Posted byPortlyDyke at 8:10 PM